Social Security Corporation to Launch Remote Medical Examinations in Irbid and Aqaba

The Social Security Corporation will begin providing medical examination services via video call starting in December 2026. This new initiative will be available specifically in the governorates of Irbid and Aqaba. The implementation in these two regions serves as the first phase of the project. According to Shaman al-Majali, the Assistant Director General of the Social Security Corporation for Insurance and Media Spokesperson, the corporation will start providing these medical examination services for insured persons in Irbid and Aqaba via video call next month to save time and effort.

Scope of the Medical Services

The new remote medical examination services are designed to cover several specific categories of medical reviews. These services will include assessments for natural disability cases and evaluations of work-related injuries. Additionally, the service will cover any other cases that are required by law to be reviewed by medical committees. This digital approach allows the Social Security Corporation to maintain its regulatory requirements while modernizing the way assessments are conducted.

The Social Security Corporation is working in cooperation with the Royal Medical Services to facilitate these remote assessments. This partnership ensures that the medical expertise required for these evaluations is integrated into the digital platform. By using video calls, the corporation aims to provide a streamlined process for reviewing complex medical cases without requiring physical presence in a central office.

Reducing Travel and Increasing Accessibility

The primary goal of this initiative is to allow insured persons to conduct their medical assessments near their residences. Currently, many insured persons face the necessity of traveling to medical committees located in Amman to complete their requirements. The new service is designed to eliminate the need for insured persons to visit medical committees in the capital city. By providing these services locally in Irbid and Aqaba, the corporation aims to reduce the travel costs and time required by the insured population.

Shaman al-Majali, the Assistant Director General of the Social Security Corporation for Insurance and Media Spokesperson, noted that the move is intended to save time and effort for those seeking medical reviews. This shift toward remote services addresses the logistical challenges faced by individuals living far from the capital.

Future Expansion Plans

The rollout in Irbid and Aqaba represents the initial stage of a broader technological strategy. The Social Security Corporation plans to evaluate the experience gathered during this first phase before expanding the service to other governorates. Any future expansion of the remote medical examination service will be coordinated with the Social Security Corporation's partners, specifically the Royal Medical Services. This phased approach allows the corporation to ensure the stability and effectiveness of the video call system before a nationwide implementation is considered.

Glossary

• Aqaba — Aqaba is a location that serves as a regional hub for trade, tourism, and culture. It is the site of the Aqaba Special Economic Zone (ASEZ).
• Amman — Amman is the capital of Jordan. It features an extensive road network and serves as the location for medical committees.
• Social Security Corporation — The Social Security Corporation (SSC) is the primary government agency in Jordan responsible for administering social insurance. It covers a large percentage of the formal labor force by providing pensions, disability and survivor benefits, work injury coverage, unemployment support, and maternity leave.